To some employees, especially in unionized organizations, business process outsourcing or BPO is ant-job security or tenure. On a few occasions, some of my clients are reluctant to try this because of the wrong perceptions engrained in the minds of their workforce. While it is true that BPO can help the company streamline its personnel, but it will never endanger their job security.Competitiveness is the new business game. A business will never succeed unless it can deliver quality and JIT (Just in Time) products or services. That is why in recent years, more and more companies have started considering BPO providers (like AMS, a third party fulfillment company) to help them achieve visibility into their global business operations, stay competitive, increase their productivity, and boost their performance while reducing their operational costs.
In a sluggish economy like such as this, cost-effectiveness is the driving force, if not the main reason, for outsourcing important business processes. I think, this is the way to go if at least you need to survive this recession. But due diligence or care must be religiously applied. In most cases, it is recommended that you conduct an audit of your important business processes and procedures. Among these that can easily be considered for review and outsourcing are your after sale service, off-site installations, order fulfillment, warehousing, utility maintenance, product fulfillment, packaging, IT, and accounting.
Actually, in brief, the key to effective BPO, is being able to pinpoint which process need to be outsourced without displacing key personnel and where you can focus more on your core business processes and thereby enhance your competitiveness. More importantly, if your organization is able to formulate a successful business outsourcing strategy, it will be able to outdo its competitors. This is because BPOs provide more efficient services (due to their specialization), access to resources that may be beyond your organization’s capability, and most of all increase your business’ profitability.
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About the Author
Nor Franco is the Managing Director and Virtual CEO of nextManager.net. He's a former corporate executive whose passion is bringing out the full potential of HR in Businesses. This time that passion is pursued through Virtual Management. He writes and blogs about his management views and insights here. Follow him on Twitter.
