Comments on HRM Business Practices and Notes: Customer-Focused and Employee-Centered Core Values...

This is the new (timeless) business ballgame. When...

2008-04-13T07:49:00.000-07:00

This is the new (timeless) business ballgame. When you take care of the human element (both internal and external) of your business, there is no better result than a flourishing business.

People-oriented businesses will always have the edge over their competitors who are not.

Thanks for the added inputs guys ^^

There is popular note "If you don't take good care...

2008-04-13T07:27:00.000-07:00

There is popular note "If you don't take good care of your employees, somebody else will". I totally believe in this. And employees should be treated as Customers, internal customers that is. So, the way we value our Customers should also be applied to the employees.

In the Philippines, you seldom see companies with much passion to caring its employees. And those companies that succeed, it's more probable to say that they have satisfied employees.

Great post sir. Truly informative.

Well said. Productivity, effectiveness and loyalty...

2008-04-12T16:46:00.000-07:00

Well said. Productivity, effectiveness and loyalty are not the result of applying new techniques or automated tools.

Core values are at the root of how priorities are established and decisions are made.

Companies that are customer and employee focused have selection criterion, initial and ongoing training programs, coaching, mentoring and career growth programs, management systems and philosophies, and tactics that are congruent with delivering value to it's internal customer - the employee.

This congruency is carried over into the sales and customer service process, methodology and tactics which is focused on maximizing value delivered to the customer every step of the way.