tag:blogger.com,1999:blog-7939090324856486515.post-50201813272443116852008-04-12T16:46:00.000-07:002008-04-12T16:46:00.000-07:00Well said. Productivity, effectiveness and loyalty are not the result of applying new techniques or automated tools. <BR/><BR/>Core values are at the root of how priorities are established and decisions are made.<BR/><BR/>Companies that are customer and employee focused have selection criterion, initial and ongoing training programs, coaching, mentoring and career growth programs, management systems and philosophies, and tactics that are congruent with delivering value to it's internal customer - the employee. <BR/><BR/>This congruency is carried over into the sales and customer service process, methodology and tactics which is focused on maximizing value delivered to the customer every step of the way.Martice E. Nicks Jrhttp://www.blogger.com/profile/05894943673926551423noreply@blogger.com