Comments on HRM Business Practices and Notes: How To Be A Customer-Focused Organization

Very informative post, Customer loyalty is really ...

2009-11-19T21:03:52.992-08:00

Very informative post, Customer loyalty is really very important.

Great post Mark. I fully agree with all of your po...

2009-10-21T20:53:04.155-07:00

Great post Mark. I fully agree with all of your points. I would also add enabling your customers to engage you on their terms and where they want to. This could include the phone, email, Twitter, Facebook, or elsewhere. This can add to the trust between you and your customer and more of the control is in their hands. It's there anyhow, companies just need to understand this.

Lamentable but true. Because a part of the reason...

2009-04-08T08:17:00.000-07:00

Lamentable but true. Because a part of the reason is greed, and the intoxication of more profits tends to replace the original intent of ensuring customer satisfaction and building a loyal customer base.

I like how you made a clear distinction between an organization who simply sell and one who takes care of their customers after the sale. In fact, this spells which organization will go for the long haul, and which one will eventually hit the floor. IMO, (allow me to amplify your point) ‘REAL’ customer service begins after the sale.

Thanks for sharing Apollo.

I think plenty of especially large companies have ...

2009-04-08T07:45:00.000-07:00

I think plenty of especially large companies have lost their focus when it comes to loyal customers who are willing to return to the company for additional product/services.

Customers may be 'dumb' enough to spend money they do not have but they are smart enough to tell the difference between a company which only focuses to sell a product/service and end the 'relationship' after the sale and between those companies who take care of customers after the sale.

Your last point under #4 must be among the toughest for the majority to accomplish but it goes a very very far and displays professionalism and honesty.

Good observation Rana.In fact, when you take care ...

2009-04-08T01:41:00.000-07:00

Good observation Rana.

In fact, when you take care of your customer, the bottom-line take care itself.

I must admit, that the process towards attaining a customer-focused organization is not easy. More often, it takes an overhauling of the entire value systems of the organization.

Very important point raised here. Lots of organisa...

2009-04-07T23:26:00.000-07:00

Very important point raised here. Lots of organisations talk much about being customer focused while in reality they are profit maximization focused. But when an organisation is really customer focused, you really notice the difference and it leads to customer loyalty.

Thanks Eddie and Liza.I agree that loyalty is a mu...

2009-04-01T13:20:00.000-07:00

Thanks Eddie and Liza.

I agree that loyalty is a must. Today, businesses no longer compete on how many customers they have served but rather on how many loyal customers they have.

@ Fish Hawk

Well, me too. There are just some changes lately that I am no longer comfortable with. Plus, I am trying to repackage this blog to meet the 'needs' of organic traffic that google and yahoo send me.

@ Beth

Thanks for taking the time, and hope to see you here more often.

Good points! When a seller makes me feel special, ...

2009-04-01T12:54:00.000-07:00

Good points! When a seller makes me feel special, I become their loyal customer.

A Simple Life
Moms... Check Nyo
Mommy's Little Corner

Sorry to see you leave Entrecard.

2009-03-31T18:39:00.000-07:00

Sorry to see you leave Entrecard.

Lots of good reminders in this post. Thank you.

2009-03-30T18:28:00.000-07:00

Lots of good reminders in this post. Thank you.

Thanks for this post. We truly need to focus our a...

2009-03-28T16:43:00.000-07:00

Thanks for this post. We truly need to focus our attention on keeping our customers/clients happy and satisfied. Loyalty is a must if we plan on staying in business for a very long time.

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Eddie Garcia
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